Delivery Information

UK Deliveries

All orders placed before 4pm Monday to Friday will be sent with Next Day by next day delivery with DPD, excluding on Sundays or Bank Holidays. Next Day by 10:30am is available as an upgrade for an additional fee. Next Day by 10:30am or 12pm delivery is subject to location. If you change the delivery address on the DPD app on the day the parcel is due to be delivered, we are unable to guarantee that your parcel will arrive that day.

Returns Information

If you receive a faulty, incorrect or unfit for purpose product, please do not dispose of the product. If the product is disposed of, Crystal pharma ltd will not be able to refund or replace the product. Please contact our Customer Service team immediately and they can advise on next steps. We are unable to accept returns unless they are deemed:

• Faulty
• Incorrect
• Not fit for purpose

Once you have notified or spoken to our customer service team about returning your items, please post them to: Crystal Pharmacy, Office C, 3 High Street, Keighley, BD21 2AB.

Unfortunately we do not offer a free-post return service and can’t cover your costs of returning the items to us. You are liable for ensuring the items arrive back to us undamaged, so we recommend you pack the items well and use a recorded delivery service.

How long will my refund take?

Once we have received your items and confirmed that they are undamaged and unused, we will process a refund. This will usually be the next working day after receiving your items, but it may take up-to 7 working days.

Once the products have left our supply chain, we are unable to assure that the products are of acceptable quality and have been stored as per manufacturer’s advice. In the interest of patient safety, returned products would not be able to be resold.